Last Updated: 29 July 2026

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Natural Thai Massage & Skincare ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

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1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name

• Phone number

• Email address

• Booking details

• Health information relevant to your massage treatment

• Health fund information (where applicable)

• Gift voucher purchase details

• Information submitted through our contact form

We may also collect limited technical information such as your IP address, browser type, device information, and website usage through cookies.

 

2. How We Use Your Information

We use your personal information to:

• Schedule and manage appointments

• Provide massage and wellness treatments

• Process HICAPS and health fund claims

• Respond to enquiries

• Send booking confirmations or appointment reminders

• Process gift voucher purchases

• Improve our services and website

• Comply with legal and regulatory obligations

We only collect information that is reasonably necessary to provide our services.

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3. Health Information

Some massage treatments require health information to ensure your treatment is safe and appropriate.

Health information is treated as sensitive information and will only be used for:

• Assessing treatment suitability

• Delivering safe massage therapy

• Maintaining accurate treatment records

• Meeting professional or legal obligations where required

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4. Online Bookings

Appointments made through Fresha are securely processed by Fresha.

When using Fresha, your personal information is also subject to Fresha's own Privacy Policy.

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5. Health Fund Claims

If you choose to claim through HICAPS or your private health fund, we may collect information required to process your claim.

Rebate eligibility and claim amounts are determined by your individual health fund.

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6. Cookies

Our website uses cookies to:

• Improve website performance

• Remember user preferences

• Analyse website traffic

• Enhance your browsing experience

You may disable cookies through your browser settings, although some website features may not function correctly.

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7. Third-Party Services

Our website may contain links to third-party services, including:

• Fresha

• Google Maps

• Google Reviews

• Facebook

• Instagram

These websites operate under their own privacy policies, and we encourage you to review them before providing personal information.

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8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

While we use appropriate security measures, no method of electronic transmission or storage is completely secure.

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9. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

Please contact us using the details below if you wish to make such a request.

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10. Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Maintain business records

When information is no longer required, it will be securely deleted or destroyed where appropriate.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated revision date.

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12. Contact Us

Natural Thai Massage & Skincare

147 Church Street, Brighton VIC 3186 Australia

(03) 9553 8889

Email: naturalthaimassage.skincare@gmail.com